Junior Technical Consultant Engineer jobs in Bangalore at Razorpay

Eligibility:

BE (CS,IT) , BTech (CS,IT) (2019 & 2020 pass out)
Excellent Communications

Responsibilities:

Works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices.
Addressing technical queries on APIs, and Plugins and complete Razorpay product suite..
Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
Identifies irregularities in functionality and unexpected behaviors with Razorpay products and services.
Provide timely resolution to merchants assist them with Level 1/2 support team with product knowledge and technical troubleshooting skills
Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration
Capture issues in our CRM (FreshDesk),update progress on a regular basis and resolve issues of the merchant.
Act as an advocate for technical queries and expertise in terms of knowledge for razorpay products their implementations and usages.
Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers
May travel to client site in order to resolve extremely complex customer and integration issues.

Desired Skills:

To explain complex information in simple, clear terms to a non-IT personnel.

Additional skills Required:

Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills.
Ability to deal with complex issues and bring it to closure with least dependency.
Logical thinker with good analytical and problem-solving skills
Good to have Up-to-date technical knowledge in payment gateway domain
Ability for in-depth understanding of multiple products and processes.
Good interpersonal skills coupled with quick decision making while advising the client or Sales team

Experience in web development in the following:

Knowledge of at least one front-end (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)

Job Location: Bengalore

Salary: INR 3.5 - 4.0 LPA

Interview Rounds:

Online test (Can be taken remotely),2 Microsoft Teams Round 1 & HR round

Razorpay is the only payments solution in India which allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.

Manage Your marketplace, automate NEFT/RTGS/IMPS bank transfers, collect recurring payments, share invoices with customers - all from a single platform. Fast forward your business with Razorpay.

For a long time, we have felt that enabling frictionless transactions is a major problem and nobody seems to be doing it right. We decided to tackle it ourselves. Founded by IIT Roorkee alumni, Razorpay aims to revolutionize online payments by providing clean, developer-friendly APIs and hassle-free integration. We offer a fast, affordable and secure way for merchants, schools, ecommerce and other companies to accept payments online.