Matrimony.com jobs - Kannada Telesales process

Dear Candidate,

Greetings from 'Matrimony.com'

Interview call letter with Matrimony.com for Kannada process _Work from office only_Bangalore

We are hiring for Kannada Telesales process ( Basic English required )

Job Title:  Service Executive / Sr. Service Executive / Service Specialist

Role Overview: 

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities

·         Responsible for making outbound calls and regular follow up on leads assigned.

·         Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

·         Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters

·         Explaining the product features in detail and how to use the packages.

·         Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.

·         Address all the issues / grievances of customers and provide the right customer experience.

·         Capture the insights from customer interactions and share it with the internal team.

·         Strictly adhere to the process requirements

Skill and Competencies required:

Functional

·         Business Knowledge Process Knowledge

·         Product Knowledge

·         Customer Orientation

·         Language skills –  English / Regional language

·         Telemarketing / Selling Skills

·         Basic computer skills – MS Excel, Word

Behavioral

·         Values – Integrity / Honesty / Respect

·         Communication – Oral & Written skills / Listening

·         Executive Presence

·         Business / Telephone Etiquette

·         Influencing Skills

·         Empathy

·         Self-driven / Initiative

·         Ability to manage stress

·         Willingness to learn

Education and Experience:

·         Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply

·         Minimum of 6 Months – 4 years’ experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain

Salary and Benefits

          CTC up to 1.94 LPA - 2.53 LPA 

·        Incentive Rs. 36000/-  to Rs.60000/- per annum

·        Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided

·        Opportunities to learn and grow with the Company

·        Shifts:General Shifts , Sunday week-off.(only Last Sunday working with compensatory off)

Role: Telecalling / Telemarketing Executive

Industry Type: Media, Entertainment, Internet

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type: Full Time, Permanent

Role Category: Voice

Education Qualification: Any Graduate / UG /PG with (min 6 months of exp in sales) in any Specialization . Shifts: General Shifts , Sunday week-off. (only Last Sunday working with compensatory off)

Note: Kindly ignore if the job profile is not meeting your requirement, please forward the same to your friends that you may know who may be interested in the same.