Wonder Worth Solutions jobs - L1/L2 Desktop Support Associate

L1/L2 Desktop Support Associate 

DESIRED CANDIDATE PROFILE:-

• Basic Technical knowledge of PCs.
• Technical knowledge of Operating Systems like Windows 7 / 8.1/ 10.
• Basic Knowledge of MS Outlook troubleshooting, Internet & Networking.
• Good Technical knowledge of hardware, software & Switches, and ADSL Modem.
• Strong problem-solving skills are required.
• Must have the ability to learn new skills and keep current with rapidly changing information technology.
• Must have excellent oral and written communication skills and be able to work effectively with all employees.

ROLES & RESPONSIBILITIES:-

• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance
• Identify, log, and resolve technical problems with software applications or network systems

• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation

• Create, maintain, and distribute reports of progress to senior leadership

• Installation and Software Support on Anti-virus software, Email Client (Outlook),MS Edge, Chrome & other Business Critical Applications.

• Good Knowledge of Windows Operating Systems & Chrome Operating Systems.

• Good knowledge of Cloud Drives.

• Basic Knowledge of VPN.

• Basic knowledge of FTP.