PROFONET SOLUTIONS LLP jobs - L1 Support Engineer

1. Install desktop OS and Microsoft Office Suite.

2. Configure desktop and laptop.

3. Configuration of mail clients and troubleshooting mail client related issues.

4. Troubleshoot and resolve desktop and laptop issues.

Roles & Responsibilities

*Installing, configuring and troubleshooting of Windows clients like Windows 7, Windows 8 & 8.1 and Windows 10

* Active Directory user management and basic knowledge of Active Directory, DHCP and DNS.

* Troubleshooting Network connectivity in a LAN/WAN environment.

* Install, configure & maintain network services, equipment and devices.

* Printer Installation and Troubleshooting of both local and network Printers

* Hands-on experience in MS-Outlook configuration & Troubleshooting.

* Malware/Computer virus remediation by Antivirus installation and patch updates implementation.

* Taking care of IT related queries, working with end users and resolving the same relevant to the area of concern.

* Providing End user support in order to facilitate operational flow.

* Supporting for HP, DELL and Lenovo laptops for Both Hardware and software process.

* Performing Preventative maintenance activities for every 6 months to monitor the asset details for Desktop
* Involved in maintaining and resolving tickets as per the SLA