Red Ant Media jobs - L1 Support Engineer

L1 Support Engineer

Red Ant Media
experience 1 to 3 Years
salary 15,000 - 20,000 Per Month
Posted: 2 Years ago
Views: 0
Applications: 0
Openings: 4

Job Description

About Company:

A leading global central laboratory services, a one stop place for all your central laboratory service needs.

Job Description of L1 Support- Executives:

We are looking to hire L1 support executives:

  • Resolve software and technical queries of client efficiently.
  • Manage customer expectations on estimated response times for issue resolution.
  • Gather information required in order to best handle the software and technical inquiries
  • Resolving the issues through emails.
  • Meet SLAs like response and resolution times by partnering within L1, L2 Support teams.
  • Document customer technical issues.
  • Prioritise and manage customer inquiries and escalate when appropriate.
  • Own client's technical issues from initial report to resolution, and communicate regularly regarding issue status.
  • Run monitoring reports for usage, performance, and/or availability.
  • Document solutions for knowledge-base and bring new ideas for innovation and automation.

Requirements

·       Strong Logic.

·       Excellent communication skills.

·       Good in troubleshooting.

·       Comfortable to work in the US timings.

·       Good interpersonal skills.

 Work experience

·       1-3 years of experience

·       Health care domain experience is a plus.

 


Job Particulars

Role Engineer
Who can applyExperienced (1 to 3 Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id609048
Locality Address Nandanam
StateTamil Nadu
Country India

About Company

A leading global central laboratory services, a one stop place for all your central laboratory service needs.

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