Roles and Responsibilities: Excellent Spoken and Written English Prior international Technical call taking experience, Managing service requests from receipt to its closure Review requests for approvals Experience in Catalogue management Ability to handle single user requests and bulk requests Supplier delivery management Prioritize requests based on priority Working on escalations raised by users Understanding on ITSM ticketing tools Flexible with shifts 24*7 Required Experience,
Skill, Knowledge: Must have good communication skills. Must have experience in troubleshooting. Must have experience in installation and configurations of laptop and printer. Experience working with company products support and services Experience working with product/Software deployment and documentation Experience in Active directory, User policies and security policies Managing security groups of users as per request Creation, modification, Deletion of distribution groups