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AutoRABIT jobs - L1 Support - Salesforce

L1 Support - Salesforce

AutoRABIT
location
Hyderabad
experience Fresher
salary Salary not disclosed
qualification
BE/B.Tech, MCA, ME/M.Tech, MSc
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Posted: 4 Years ago
Views: 2
Applications: 0
Openings: 1

Job Description

L1 Support - Salesforce

Location : Hyderabad, Telangana

Responsibilities :

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base, tech notes and articles
  • Flexible for rotational shifts including night.

Requirements :

  • BS degree in Information Technology, Computer Science or equivalent
  • Experience 2 to 3 Years.
  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • Good/Strong knowledge of Salesforce.
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Profile Summary

Employment Type: Full Time

Eligibility: B.Tech/B.E, M.Tech, MCA, MS/M.Sc.(Computer Science)

Job Particulars

Role Customer Service / Tech Support
EducationBE/B.Tech, MCA, ME/M.Tech, MSc
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id194383
Job Category Tech Support
StateTelangana
Country India

About Company

AutoRABIT is a hyper-growth SaaS software company providing the only Continuous Delivery & DevOps platform for SaaS technologies with Metadata Mastery™. With offices in the US, UK, India, and Australia, AutoRABIT helps Salesforce.com and MuleSoft developers worldwide automate their daily tasks to be more productive and increase release velocity. AutoRABIT covers the entire DevOps cycle, and is highly scalable, making it a favorite by large enterprises.
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