s

L1 Technical Service Desk Analyst

REVA HR CONSULTANCY PVT. LTD
Experience : 0 to 3 Years
Location : Bangalore
Posted on 07 Oct 20
Apply now
Job DescriptionLast Date 06 Dec 20

* Only Immediate joiners - 15 Days notice need apply

Level 1 Service Desk Analyst 

Position Overview

As a Service Desk Analyst, you will provide Level 1 support to clients This role will provide customer-friendly assistance to clients experiencing difficulty using IT products The Service Desk Analyst will troubleshoot, diagnose and resolve Level 1 incidents received, and escalate issues as necessary

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

The Service Desk Analyst is primarily responsible for:

  • Perform customer support to client via telephone, chat, email support or tickets
  • Provide Level 1 triage and resolutions such as password resets and account unlock for reported incidents and requests
  • Provide connectivity support for home users which includes network routers, broadband, cabling, Citrix, Virtual Technologies, and VPN
  • Perform customer call backs as required
  • Providing Apple, Windows, Chromebook device support over the phone
  • Providing smartphone assistance for in home connectivity
  • Assist users with set up of home equipment and provide troubleshooting assistance if needed
  • Assisting with troubleshooting issues using remote management software
  • Using specific tools to diagnose issues, make recommendations for resolution
  • Using problem-solving and people skills to ensure swift resolutions to technical issues
  • Testing, troubleshooting, and diagnosing computer error messages and failures
  • Escalate issues to next level support if needed
  • Learn and become knowledgeable of customer products and services
  • Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
  • Effectively manage length of calls, handle time, and after call work
  • Provide a high first call resolution rate
  • Promote teamwork and contact center success
  • Providing 5-star customer service

We are seeking candidates with the following experience and skills

 

EDUCATION:

  • Associates Degree or equivalent experience in a similar service desk role

PREFERRED QUALIFICATIONS:

  • Experience working on a helpdesk/service desk handling tickets
  • Experience troubleshooting Desktop hardware and associated peripherals
  • Proficiency in navigating accounts
  • Ability to resolve more complex support ticket requests
  • Ability to provide support to new team members
  • Effectively manage length of calls, handle time, and after call work
  • Promote teamwork and contact center success
  • Working knowledge of Apple, Windows, Chromebook hardware and software
  • Working knowledge of Windows 7, 10, Microsoft Office 365
  • Experience with ServiceNow Ticketing System
  • Experience or certification with ITIL
  • Experience working in a fast-paced service desk
  • Strong ability to troubleshoot issues
  • Strong communication skills
  • Ability to multitask well
  • L1 Technical Service Desk Analyst
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
REVA HR CONSULTANCY PVT. LTD
Apply now
Active Jobs By Role
Accountant (1481) Admin (209) Agriculture and Dairy (22) Bartender (1) Architect (194) Beauticians / Spa (149) Bouncer (2) BPO / Customer care (3249) Caretaker / Nanny (27) Carpenter (33) Cashier (2) Cleaner / Washer (46) Construction / Laborer (62) Content Writer (711) Counsellor (214) Cook / Chef (447) Data Analytics (12) Data Entry / Back Office (1567) Delivery (939) Design / Animation (1285) Digital marketing / SEO (1083) Draughtsman/Draftsman (4) Doctor / Physician (151) Driver (87) Electrician (114) Engineer (2333) Engraver (5) Event Planner (6) Fire Fighter (12) Fitter (128) Gardener(Mali) (1) Ground Staff (110) Hospitality Executives (728) Housekeeping (186) HR (1753) Insurance Consultant (38) IT - Mobile Developer (448) Lab Technician (73) IT Hardware Engineer (239) IT Software-Engineer (4476) Language Translator (2) Legal (22) Librarian (0) Mechanic (496) Management Trainee (401) Media / Journalism (222) MIS Executive (20) Moulder (0) Nurse (176) Nutritionist / Dietician (4) Operations (148) Office Assistant / Helper (238) Operator / Machinist (234) Packager (21) Painter (8) Pharmacist / Medical Rep (235) Photographer / Videographer (37) Physiotherapist (8) Plumber (9) Research/JRF/SRF (231) Receptionist / Front Office (364) Retail / Store Executive (519) Rigger (2) Sales / Marketing (5641) Security / Guards (47) Sports Trainer (1) Tailor/ dress designer (152) Teacher (321) Tool & Die Maker (0) Tourist Guide (0) Trainer (46) Waiter / Steward (22) Ward Boy (4) Warehouse Executive (14) Welder (85) Others (5780)

SAFETY ALERT!
Teamlease does not charge any kind of payment for a job.