KoinBasket jobs - L1 Technical Support Engineering

L1 Technical Support Engineering

KoinBasket
experience Fresher
salary Salary not disclosed
qualification
Read More...
Job is expired
Posted: 2 Years ago
Views:
Applications:
Openings: 2

Job Description

 Designation: L1 Technical Support Engineering
Selected intern's day-to-day responsibilities include:

1. Working on taking ownership of customer issues reported and seeing problems through to resolution
2. Assisting with researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
3. Working on following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
4. Helping to provide prompt and accurate feedback to customers
5. Working on referring to the internal database or external resources to provide accurate tech solutions
6. Assisting in ensuring all issues are properly logged
7. Working on identifying, investigating and resolving user problems

Skills and other requirements:

1. Excellent problem-solving skills and documentation skills
2. Proven customer service skills
3. Familiarity with Information Technology Infrastructure Library (ITIL) methodologies
4. Good communication skills (verbal and written)

Skill(s) required
  • Java
  •  
    Who can apply

    Only those candidates can apply who:

      are available for full time (in-office) internship 

     are from or open to relocate to Bangalore

      have relevant skills and interests

    * Women wanting to start/restart their career can also apply.

    Number of openings
    2

     

    Job Particulars

    Role 
    Education BE/B.Tech, Other Course
    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment Type Internship / Projects
    Job Id 1106221
    Job Category Core Technical
    State Karnataka
    Country India

    About Company

    We aim to accelerate the mass adoption of crypto investing for the next billion users. At KoinBasket, we make crypto investments easy, simple and accessible for everyone. There are 300 million crypto investors globally and more than 10,000 projects available for them to invest in. Each project has its own mission, roadmap, tokenomics, community and leadership- thus, planning and tracking of investments is a major pain!
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