KoinBasket jobs - L1 Technical Support Engineering

Selected intern's day-to-day responsibilities include:

1. Working on taking ownership of customer issues reported and seeing problems through to resolution
2. Assisting with researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
3. Working on following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
4. Helping to provide prompt and accurate feedback to customers
5. Working on referring to the internal database or external resources to provide accurate tech solutions
6. Assisting in ensuring all issues are properly logged
7. Working on identifying, investigating and resolving user problems

Skills and other requirements:

1. Excellent problem-solving skills and documentation skills
2. Proven customer service skills
3. Familiarity with Information Technology Infrastructure Library (ITIL) methodologies
4. Good communication skills (verbal and written)

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