GNG Electronics Pvt. Ltd jobs - Laptop support Engineer

• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Generating problem reports, logging issues, escalation of critical issues.
  
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.

Required Skills:

• Good reasoning and analytical skills
• Good listening skills
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.