Essential Functions
· Reach out to prospects via telephone to qualify leads
· Navigate through a conversation flow to uncover needs, understands pains and help customers.
· Generate qualified leads that are processed as new opportunities and sent to the sales team in the system.
· Maintain and update an accurate log of activity in the system.
· Perform other duties as assigned
Knowledge, Skills and Abilities
· Exceptional communication skills– verbal– and the ability to build a genuine rapport with prospects over the phone promptly
· Ability to learn quickly and manage multiple priorities and/or project
· Driven and resourceful in finding new approaches to ensure his/her message is resonating with potential customers
· Ability to problem-solve and identify process efficiencies and improvements
Education and Experience
· Fresher’s or Experienced candidates can apply
· No qualifications required
Grafi Services Pvt. Ltd. established in the year 2018 and is an ISO 9001 – 2008 QMS certified Contact Center with 500+ seated capacity. A premier provider of International Contact Center services offers comprehensive inbound and outbound programs across a full range of B2B and B2C markets. With a wide range of competent staff who can exceed customer expectations, and are able to take on any project, no matter how big or small it is. We have invested heavily in its systems and processes to ensure that we remain the answering service and Contact Center industry leader. We are extremely skilled at seamlessly blending the right resources and services together in the right combinations to improve customer care, reduce contact center costs and achieve greater efficiencies for your company.
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