Agree scope and service levels for each service line (training, CORE1 and PLUS2
graphics production, specialized graphics),with supported offices in order to meet
evolving business needs.
Deliver agreed service levels to offices and ensure fluid communication and
connectedness between the teams and users (including management of
contractors, if any)
Collect feedback from users in supported offices and use it to improve quality of
delivery and develop capabilities of the team.
Ensure effective billing of services to users, according to agreed budget.
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