Zenoti jobs - Lead - Product Support

Enter Zenoti.

At Zenoti, we believe in the greatness in everyone – it’s our raison d’être. That’s why we came up with an all-in-one cloud-based solution that allows salons, spas, and medspas to focus on elevating guest experiences while we take care of the details. Why each Zenotian is empowered to achieve greatness and love every minute of it. And why we infuse our youthful spirit and an abundance of passion into all we do.

Want to join us on this incredible journey? Connect with us at https //www.zenoti.com and find out how to unleash your inner greatness.

What's the opportunity?

We are looking for Technical Support engineers with excellent communication skills to be part of the team that develops the next generation of cloud-based products for the service industry. Engineers will be involved in assisting our customers in using the Zenoti products.

Requirements

What will I be doing?

• Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
• Serve as primary escalation contact for high priority support cases, including overall triage management.
• Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
• Hire and train support team to provide effective customer communications.
• Be proud of what you work on, obsess about the quality of the work you produce.
  

What skills do I need?

• 5+ years of experience in supporting web based enterprise applications.
• A technology centric background.
• Previous advanced support experience with data driven, web based applications.
• Proficient in database systems SQL and operating systems like windows workstation, Server OS.

• Strong logical, analytical and problem solving skills.
• Excellent communication skills in English.
• Can work in a fast paced, ever changing, startup environment.
  
  

Benefits

• You will receive a competitive salary and every employee receives equity in the company
• You will receive medical coverage for yourself and your immediate family
• We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity
• Employees are served healthy breakfast, lunch and snacks on every weekday
• Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more