Tata Communications jobs - Lead - Service Assurance

Lead - Service Assurance

Tata Communications
experience 0 to 3 Years
salary Salary not disclosed
qualification
Read More...
Posted: 2 Months ago
share this job
save job
Job is expired

Job Description

Job Description

Job Family Descriptor

Responsible for the equipment's operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

Level Descriptor

May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Typically has no budget responsibility. Work-group/team focus. Education: Graduate B.Sc or engineer Experience: 4-8 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Other Knowledge/skills

Minimum qualification & experience

Key Responsibilities

Technical Competencies

Knowledge / Skills
Communication Skills

Job Segment: Technical Support, Change Management, Help Desk, Information Technology, Technology, Management

VIEW MORE

Job Particulars

Job TypeInternship / Projects
Hiring Process Face to Face Interview

About Company

Tata Communications
Similar Jobs
Telecalling
RD GLOBAL SOLUTIONS
experience Fresher
locationPune
salary Salary not disclosed
1 month ago
Quick Apply
experience Fresher
locationPune
salary Salary not disclosed
1 month ago
Quick Apply
Operations
VYANKATESH SOFTWARE SOLUTIONS
experience Fresher
locationPune
salary Salary not disclosed
1 month ago
Quick Apply
Operations
INK PAPER LOVE PRIVATE LIMITED
experience Fresher
locationPune
salary Salary not disclosed
14 days ago
Quick Apply
Automation Testing
PISYST INDIA PRIVATE LIMITED
experience Fresher
locationPune
salary Salary not disclosed
1 month ago
Quick Apply
Telecalling
FUTURE GUIDANCE
experience Fresher
locationPune
salary Salary not disclosed
11 days ago
Quick Apply
experience Fresher
locationPune
salary Salary not disclosed
1 month ago
Quick Apply
Client Support Pre-sales
PLUS91 TECHNOLOGIES
experience Fresher
locationPune
salary 5,000 - 10,000 Per Month
1 month ago
Quick Apply
Operations
URBANCLAP
experience Fresher
locationPune
salary 5,000 - 10,000 Per Month
1 month ago
Quick Apply
Customer Success
MYLAB DISCOVERY SOLUTIONS
experience Fresher
locationPune
salary 5,000 - 10,000 Per Month
1 month ago
Quick Apply
Image Processing Machine Learning
VASUNDHARAA GEO TECHNOLOGIES PRIVATE LIMITED
experience Fresher
locationPune
salary 5,000 - 7,000 Per Month
14 days ago
Quick Apply
Investor Relationship
ENVISIONARD SOFTWARE SERVICES PRIVATE LIMITED
experience Fresher
locationPune
salary 10,000 - 20,000 Per Month
15 days ago
Quick Apply
experience Fresher
locationPune
salary 10,000 - 20,000 Per Month
1 month ago
Quick Apply
experience Fresher
locationPune
salary 10,000 - 15,000 Per Month
1 month ago
Quick Apply
Operations
99 PROTEIN
experience Fresher
locationPune
salary 10,000 - 15,000 Per Month
1 month ago
Quick Apply
Technical Product Support
TRADEXA TECHNOLOGIES PRIVATE LIMITED
experience Fresher
locationPune
salary 10,000 - 15,000 Per Month
6 days ago
Quick Apply
Telecalling
ADDMATRIX
experience Fresher
locationPune
salary 10,000 - 15,000 Per Month
1 month ago
Quick Apply
Client Servicing
AIPEX WORLDWIDE OPC PRIVATE LIMITED
experience Fresher
locationPune
salary 10,000 - 15,000 Per Month
1 month ago
Quick Apply
Technical Writing
YCS TECHSOFT PRIVATE LIMITED
experience Fresher
locationPune
salary 10,000 - 15,000 Per Month
13 days ago
Quick Apply
Product Consulting
LOGIBRICKS TECHNOLOGIES PRIVATE LIMITED
experience Fresher
locationPune
salary 10,000 - 15,000 Per Month
1 month ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (1477) Admin (238) Agriculture and Dairy (28) Architect (224) Bartender (1) Beauticians / Spa (247) Bouncer (2) BPO / Customer care (3075) Caretaker / Nanny (18) Carpenter (36) Cashier (3) Cleaner / Washer (39) Construction / Laborer (54) Content Writer (1175) Counsellor (253) Cook / Chef (449) Data Analytics (6) Data Entry / Back Office (2104) Design / Animation (1844) Delivery (722) Digital marketing / SEO (1384) Draughtsman/Draftsman (3) Driver (88) Doctor / Physician (154) Electrician (96) Engineer (1576) Engraver (1) Event Planner (8) Fire Fighter (10) Fitter (93) Gardener(Mali) (2) Ground Staff (304) Hospitality Executives (227) Housekeeping (187) HR (2424) Insurance Consultant (54) Lab Technician (77) IT Software-Engineer (4183) IT - Mobile Developer (467) IT Hardware Engineer (201) Language Translator (6) Legal (21) Librarian (0) Management Trainee (444) Mechanic (463) Media / Journalism (611) MIS Executive (10) Moulder (0) Nurse (243) Nutritionist / Dietician (2) Operations (109) Office Assistant / Helper (162) Operator / Machinist (170) Packager (15) Painter (4) Pharmacist / Medical Rep (210) Photographer / Videographer (43) Physiotherapist (8) Plumber (12) Research/JRF/SRF (291) Receptionist / Front Office (340) Retail / Store Executive (529) Rigger (1) Sales / Marketing (7177) Security / Guards (45) Sports Trainer (1) Tailor/ dress designer (173) Teacher (616) Tool & Die Maker (1) Tourist Guide (1) Trainer (63) Waiter / Steward (25) Ward Boy (5) Warehouse Executive (23) Welder (65) Others (2497)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

Tata Communications recruiting Lead - Service Assurance Experienced(Fresher) candidates candidates nearby Pune,.Tata Communications vacancies for Lead - Service Assurance is recruited through Written-test, Face to Face Interview etc.
Tata Communications Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Pune, can apply for Lead - Service Assurance position in Tata Communications. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Tata Communications recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Tata Communications and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Tata Communications and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Tata Communications and near your city and get a secured career.