Target jobs - Lead Specialist

Lead Specialist

Target
experience 1 to 4 Years
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

About Us

Description:

Target is the second-largest retailer in the United States and a Fortune 50 company.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC),we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

As a Lead Specialist you will be a process point of contact and expected to share knowledge, resources, and best practices with team members and vendor partners. You will support core business, assist with every contact channel (e.g. phone, email) available for our guests, provide additional support when service is not meeting expectations, handle escalated contacts to drive positive guest experience and satisfaction, conduct side by side contact reviews, and real-time on the job support to the team. You will work toward continuous improvement in processes and procedures, as well as work to identify gaps and trends, and drive process changes to support our total team and our guest. In addition, you will support the development of training content for both new hire and refresher trainings along with supporting the facilitation of our new hire classes and onboarding initiatives. You will research system or sensitive guest-facing issues and share findings in partnership with leaders.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About You
  • High School Diploma or GED required
  • 1+ year(s) proven experience in Customer Service, Contact Centers or Operations
  • Strong analytical and technical aptitude with the ability to work in a fast-paced environment
  • Ability to work a flexible schedule including nights, weekends and holidays
  • Four-year college degree or equivalent experience preferred

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Target
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Target recruiting Lead Specialist Experienced(1 to 4 Years) candidates candidates nearby Bangalore,.Target vacancies for Lead Specialist is recruited through Written-test, Face to Face Interview etc.
Target Company recruits a lot of Experienced(1 to 4 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for Lead Specialist position in Target. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Target recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Target and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Target and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Target and near your city and get a secured career.