Madhees techno consulting jobs - Lead Telecom Engineer

VOIP, Cisco, Avaya, Skype for Business, Microsoft Teams, Team handling, Telecom Expense Management (TEM) platform.

• 5+ years working extensively with telecom technologies; managing both technology implementation and support and providing telecom services for a global organization. 
  
• 1 - 2 years working in a supervisory role directing the work and quality output of subordinate team members.
• Significant working knowledge of integrated voice collaboration suites from Microsoft (Skype, Teams preferred); Cisco, Avaya, or others will qualify. Including VoIP\SIP telephony endpoints. 
  
• Significant working knowledge of PSTN technologies and vendors (ISDN, PRI, POTS lines, SIP, toll-free) and PSTN interfaces (gateways, ATA’s, multiplexers, SIP routers). 
  
• Experiential knowledge and ability to analyze a telecommunication order form, invoice, or service report and understand the details sufficient to effectively manage such services. 
  
• Working knowledge of global mobile data solutions for networking and IoT. 
  
• Knowledge of mobile phone and cellular technology management in a global company. 
  
• Knowledge of agent call management \ call center platforms a plus. 
  
• Knowledge of Telecom Expense Management (TEM) a plus.

Licensure & Certifications:

• Technology certifications for Skype\Team preferred (Avay, Cisco, et al are also relevant).

Roles and Responsibilities:

Key Accountabilities/Essential Functions of the Job:

• Ability to quickly troubleshoot technical issues and drive fast resolution time. 
  
• Collaborative with technical team and other business colleagues to drive successful operational and project outcomes. 
  
• Strong planning and organization skills, for self and for directing the work or others, including other business function.
  
• Oversee\manage Skype\Teams voice and meeting collaboration technology and services, including dial-in conferencing, desk\conference phones, and PSTN interfaces. Responsible for providing consistent high level of quality and quick resolution of issues when they occur. 35% of Time Spent 
  
• Oversee\manage global mobile phone services by working with regional and global management partners to ensure effective operations with ordering, billing, and cost control measures. 20% of Time Spent
  
• Oversee\manage cellular data services, including site networking and IoT data. 15% of Time Spent 
  
• Oversee\manage and act as Organization champion for the TEM platform and service. Continue to drive implementation and continuous process improvement and automation. 20% of Time 
  Spent 
  
• Oversee\manage the call center platform. 10% of Time Spent