Develop & implement Lean Management & Innovation (LM&I) strategy across the service center based on business strategy & priorities
• Work closely with service center management & people across functions & levels to identify & prioritize areas of improvement needs
• Develop short & mid-term strategic plan to address gaps in operations & processes with clear business cases & measures
• Drive standard work across the service center and standardize processes to increase efficiency & performance
• Lead, coach and support end-to-end projects execution using lean six sigma & innovation approach and deliver tangible & sustainable business results
• Foster lean & innovation mindset in the service centers, train & coach Lean Six Sigma belts and innovation coaches, and enhance employee’s problem solving
skills in daily operations
• Improve alignment in cross-functional interfaces & processes within and beyond the service center
• Drive digitalization implementation throughout the service center and provide standard methodology & approach
• Ensure transparent KPIs on efficiency & effectiveness and continue to improve the KPIs via LM&I program
• Pilot, lead or support global LM&I projects and global roll-out, and share best practice globally
