Tata Consultancy Services Limited jobs - Level -2 Support Analyst

Level -2 Support Analyst Desired Experience Range5-10 years Location of Requirement Pune TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. As a Analyst, you will capture data to translate and transform it into a processing language and build industry specific solutions based on industry needs, manage and upgrade existing applications Must-Have

ITSM, Splunk, Dynatrace, Scripting, Unix , Postgres or Oracle , Java , Networking concepts, strong database concepts, F5 load balancer

Production Support, Splunk or Dynatrace, Scripting (Unix/Linux),Oracle/PostgreSQL, JAVA, Payment Gateway application support Good-to-Have

Linux Administration, Apache Tomcat, Server Administration

Responsible for maintaining Production environment and provide Level-2 support for Payment Gateway Services application.

Strong knowledge of ITSM/ITIL Process, incident and problem management experience. Responsibility

Triaging and troubleshooting incidents perform root cause analysis post incident remediation, resolving tickets and restoring services as per the SLA.

Collaborate and coordinate with internal and external stakeholders during incident or outages.

Keep all stakeholders updated during the incident lifecycle and escalate as required as per the predefined call structures.

Have a strong knowledge of Payment system and/or payment application from financial/banking domain. Minimum Qualification:

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG