Serves existing accounts by analyzing work orders planning daily travel schedule investigating complaints conducting tests resolving problems
Establishes service by studying system requirements ordering and gathering components and parts completing installation performing acceptance tests
Maintains rapport with customers by examining complaints identifying solutions suggesting improved methods and techniques recommending system improvements
Keeps personal equipment operating by following operating instructions troubleshooting breakdowns maintaining supplies performing preventive maintenance calling for repairs Documents service and installation actions by completing forms reports logs and records Maintains customer confidence by keeping service information confidential
Updates job knowledge by participating in educational opportunities reading professional publications
Accomplishes operations and organization mission by completing related results as needed