Rackspace Technology jobs - Linux Administrator 48220

Job Description

The Lead Engineer will assume technical accountability for the hosting platforms of high-profile and strategic customers within the Rackspace Enterprise Segment. Enterprise customers host critical websites with us and have a high expectation for the level of service provided. Customer solutions span a hybrid of dedicated, private and public cloud technologies. This role will be working intimately with these customers to embrace the cloud; blur the line between developers and operations; to ensure operational excellence; and help customers align Open Cloud and traditional dedicated products to their business needs.

Job Requirements

Key Accountabilities

Works in a fast-paced environment where priorities shift quickly

Assumes responsibility for the smooth operation of mission critical customer solutions

Pro-actively seeks opportunities to review and improve solution architecture

Supports the Service Delivery Manager in managing the customer relationship

Leads technical teams to deliver project and BAU activities

Ensures appropriate technical documentation is in place to support 1st to 3rd line troubleshooting

Attends and participates in regular service review meetings

Acts as final point of escalation for technical issues; and resolves those technical issues at root cause

Supports the 24x7x365 operation of the business by being available for occasional out of hours work

Responsible for adhering to company security policies and procedure as directed.

Key Performance Indicators

• Strive towards a world class target of 80% for the Net Promoter Score
• Ensure high End of Ticket Ratings through clear and concise support documentation
• Engagement of every customer within customer portfolio at a minimum once per quarter
• Ensure customers realize the value of Rackspace and Fanatical Support™ through pro-active architecture reviews and consultancy work
  

Open for fixed night shift.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.