Job Description :
- Work frequently with CRM on updating cases and site information
- Answer to inquires of customers over phone and email - several hours every day
- Perform system maintenance and upgrades remotely and on customer site
- Write technical documents such as ATPs, Installation and configuration manuals, maintenance and upgrade manuals, preventive maintenance procedures
- Test new releases in both MT labs and customer premises
- Open tickets and follow-up for solutions with Mobile Tornado's 3rd line of support and with 3rd party suppliers of components of the PTT platform
- Investigate and troubleshoot issues and write detailed root cause analysis
- Support the sales team and the customers during pre-sale activities (demonstrations and trials)
- Experience in preparation of technical documentation
- Extensive experience in Microsoft Office tools: Word, Excel, and Visio
- Linux OS administration level, Solaris administration - an advantage
- Windows OS administration level - an advantage
- Network configuration knowhow (e.g. VLANs, routing); experience with Wireshark - an advantage
- Experience with SQL commands (e.g. Oracle DB) - an advantage
- Extensive knowledge of bash scripting; Perl or Python - an advantage
- Experience in installation and configuration of Network Switches (Juniper/Cisco),Load Balancers (F5) and firewalls (Fortinet/Check Point/Juniper) - an advantage
- Fluent English - writing, and speaking
- Self-motivated with excellent organizational and interpersonal communication skills
- Bachelor's Degree (B.S) from a four-year university or equivalent
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