Rackspace Technology jobs - Linux Support Engineer II

Job Title

Rackspace Job Description

Linux Systems Administrator

REPORTS INTO: Linux Manager

Job Description

A Systems Administrator is a key element in providing Fanatical support to our customers

and is expected to provide a high level of professional care and technical support over the

phone and in support tickets.

As a Systems Administrator you are expected to apply thorough problem-solving

techniques to identify the source of the problem and own the issues through to resolution,

whilst keeping the customer up-to-date and reassured with updates over the phone and

ticketing system.

You will also give advice on best practices or potential pitfalls that you identify and

suggest alternatives that may better serve the stability, security and performance of the

customer’s solution.

Technical

JOB REQUIREMENTS:

General knowledge (Networking, hardware, software, DNS)

RedHat Linux (RHCE level)

Strong Apache and MySQL experience

System services (i.e Apache, mail transfer agents (sendmail,postfix,qmail)FTP, SSH

and PHP

Clustering Experience

Understand purpose of firewalls and load balancers, VPN and SSL technologies

Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences

Creative and collaborative team player

Ownership and follow-up skills

The ability to response effectively under pressure

Personal

Excellent verbal and written skills

Creative and collaborative team player

Must be able to multi-task

Ownership and follow-up skills

The ability to respond effectively under pressure

RACKSPACE LTD– PROPRIETARY – CONFIDENTIAL

For those having a need to know pursuant to company instructions.

Key Accountabilities

Work with leading-edge technology in the cloud computing space

Install, configure, update and troubleshoot services for customers such as OS level

concerns, web server, database server, applications server and mail; includes

Apache, MySQL, PHP, FTP, SSH and DNS

Create and maintain customer loyalty by serving customers above and beyond their

expectations

To provide the highest level of Technical support

Support customers over the phone, email and via tickets

Collaborate with fellow system administrators and support team members

Provide Fanatical Support® in all interactions

Key Performance Indicators

Internal Quality Control Measurements (Phone / Tickets)

Customer rating on work done

Ticket Reviews