Responsibilities:
Visit customers for loan recovery/collection
Recover loan from banking & non banking customers
Updating feedback of customers to Team-leaders
Update trails on banking portal after customers visit
Timely completion of given targets .
Preventing repeated payment delinquency by negotiating manageable debt payments.
Negotiating settlements to receive payment on a certain percentage of the debt.
Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.
Skills:
Exceptional ability to communicate with debtors to negotiate debt payment plans.
Ability to collaborate on debt collection efforts with other departments and institutions.
Experience in tracking down defaulters by searching publicly available databases and records.
Exceptional recordkeeping and interpersonal skills.