SAIL INTERLINK XPRESS PVT LTD jobs - Logistics Customer Service Representative

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace shipments as required
• Utilize Process Monitors and Workflows on daily basis
• Ensure timely movement and delivery of freight to customers 
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging their shipments, exceeding customer service expectations
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Overseas communications, timely responses to emails and requests (internal and external)

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience or Fresher with Willingness to Learn
• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint, Mails)
• Fluent in English