IBM jobs - MAC Helpdesk Advisor

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
You as a MAC help desk support engineer, who provide Mac & iOS Help Desk services. We are looking for talented Mac & iOS support Advisors.
Responsibilities:

• As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new 'white glove' experience for our end users
• Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users
• As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems
• As a creative problem solver you take pride in the service you deliver
• You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller
• You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues
• Sometimes you'll need to reach out to colleagues to help achieve a resolution but you'll maintain that first contact point relationship until the customer is delighted
• This role requires outstanding communication, collaboration and problem solving skills. Must have the ability to work in Bangalore without current/future need for IBM sponsorship.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.


Required Technical and Professional Expertise

• At least 2 years Mac & iOS support experience professionally and/or personally
• At least 2 years professional troubleshooting expertise
• Customer support experience and service focus
• Active listener with flexibility to modify approach and adapt to customer needs
• Ability to multi-task
• Proven problem solving skills
• Knowledge sharing

Preferred Technical and Professional Expertise

• Highly experienced in Mac OS & iOS
• Two plus years of support desk experience
• Experience with Agile techniques applied in a customer service environment