Orchids- The International School jobs - Management Interns

Selected intern's day-to-day responsibilities include:

1. Actively monitor and review user comments, suggestions, feedback, and complaints across social handles and platforms manually and using the related tools wherever possible
2. Connect, converse, and engage with the target audience on digital platforms across, on behalf of the brand thereby attending to response management
3. Promptly respond to negative comments and feedback and redress complaints within the client's specified turn-around time, thus making the user journey with the brand worthwhile
4. Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
5. Acknowledging compliments showcasing the same on-brand social media pages
6. Effectively identify and utilize social listening tools for response management

1