Megma Services jobs - Manager - Brand Communication and Client Service

Manager - Brand Communication & Client Service - Loyalty Campaign

Education

UG :Any Graduate in Any Specialization

PG :Any Postgraduate in Any Specialization

Doctorate :Doctorate Not Required

Experience :  2 - 5 years

Location :  Thane

Job description

Manager - Brand Communication & Client Service - Loyalty Campaign - Marketing Agency

Global MNC requires Manager ( Brand Communication & Client service)-Loyalty Campaign - Thane (W)

As a worldwide leader in loyalty marketing and CRM, & builds loyalty and creates devotion. From acquiring customers and understanding them as individuals, to creating relationships that engage, reward and inspire loyalty, we turn customers into advocates and relationships into profit and have done for over 25 years.

Purpose of the Job :

- Will be a SPOC to one of the assigned client & will have to service the respective clients

1) Primary role of servicing client on loyalty campaigns & employee engagement solutions and over-seeing day-to-day operations of the various projects / campaigns of the client

2) Understanding client's business and relationship marketing requirements. Meeting up with the clients & taking brief from them.

3) Briefing the client's requirements to the other departments such as Creative, Operations and Technology and to oversee that the work is done in tandem with the client's brief.

4) Data-analysis, reporting and reviewing the Channel loyalty program performance

5) Handling clients accounts allocated which involved relationship building with client, communicating details regarding enhancements in program to client in order to increase revenue, enabling smooth operational activities for programs as SPOC between client and internal team and

6) Meeting the SLA's defined within stipulated time frame.

7) Responsible for presenting value proposition of the services and the ides for the improvisation of program

Skills :

- Demonstrable customer relationship management

- Working with the Senior Account Director to strategically coordinate loyalty programs or CRM projects

- Analytical and confident in briefing work to the internal partners

- Good presentation skills both in development and delivery

- Natural attention to detail

- Strong project management skills

- Technical skills including technology, CMS systems, data analytics, mobile, digital, social or creative advantageous as is the ability to discuss these areas confidently when dealing with clients and internal departments

- Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).