Manager - CMG
Location : Punjab, Hyderabad, Gorakhpur, Guwahati, Rohtak, Gurgaon
Job Description:
- End to end implementation of Next Products.
- Complete ownership of Complaint resolution.
- Ensuring collections of dues from assigned schools.
- Ability to Lead/Motivate and Coach the Team.
- Efficient Vendor Management Skills.
- Should manage CRM (Implementation Section, Complaint Section, Timesheet Entry Module &
- Report, Usage Data Report, Claims & Imprest Section, Preventive Maintenance Report)
- Should conduct PM audit as per the process set for Manager - CMG
- Should plan collection and complaints/installation at the end and beginning of every day.
- Should ensure TAT on all installations and support activities.
- Need to Adhere to the KRA’s.
Experience: 1 - 5
Primary Skills:
- Installation
- Troubleshooting
- Networking
- Implementation
- IT Operations Management
Desired Profile :
- Should be minimum Graduate, Post Graduate will be preferred.
- Should have completed Hardware and Networking Course from a reputed Institute.
- Complaint resolution and vendor management skills.
- Customer relationship management skills.