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Manager End User recruitment in Gurgaon - sbi business process management services private limited

Manager End User

For a client of TeamLease Services Ltd

location

experience

4 to 9 Years

salary

5,00,000 - 10,00,000 Per Year

qualification

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Posted: 1 Year ago

Views: 2

Applications: 4

Openings: 1

Job Description

Service Operations Process responsibilities for day-to-day maintenance and management of infrastructure/applications to ensure delivery of the agreed level of IT services as per ITIL standards.
Oversee day to day IT Service Delivery and working with Application Support Leaders to ensure effective and timely service delivery, with a focus on meeting all KPIs .
Identification of single point of failure (SPOF) in existing systems/services to ensure high availability & resiliency.
Doing the risk assessment on a monthly basis, along with the risk analysis for upcoming projects/changes in supported applications.
Ensuring that continual improvement plans are being sought of to improve the IT infrastructure and ongoing processes/services.
Responsible for application support management with vendor team team size > 50. Conducting Monthly reviews to monitor the KPI’s and service improvement initiatives taken.
Ensures all customer complaints/issues are identified, drive it till resolutions and Undertaking research for Root Cause Analysis and thus ensure the enduring of interruptions.

Job Particulars

Role Others

EducationBE/B.Tech

Who can applyExperienced (4 to 9 Years)

Employment TypeFull Time

Job Id82214

StateHaryana

Country India

About Company

TeamLease

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