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Manager

Nutanix
Experience : 3 Years
Education : Any Graduate
Location : Bangalore
Job Role : HR
Posted on 23 Aug 19
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Job DescriptionLast Date 22 Oct 19
Manager, Worldwide support

Bangalore, India

Requirements:

  • Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.
  • At least 3 years of management experience in a technical support environment, with advanced customer interaction skills.
  • Previous account management or account executive skills desired, with ability to organize and track multiple projects.
  • Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis.
  • Must exhibit effective customer service attitude and be able to lead a team in resolving difficult customer situations.
  • Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.
  • Must have at least two years of experience as a Technical Engineer.

Desired Skills and Experience :

  • Skilled in leading and motivating talented support engineers.
  • Project management experience or background, with experience in handling multiple projects and priorities.
  • Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
  • Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical.
  • Must be motivated by challenges and be able to offer multiple solutions for a problem.
  • Consistent record of defining and developing innovative enhancements to Support process and methodology.
  • Able to develop individual and team objectives to contribute positively to organizational goals and direction.
  • Validated ability to formulate and oversee solutions to issues in partnership with multiple functional areas.
  • Proven ability to work in a dynamic environment and use judgment in handling customer calls and providing technical assistance.
  • Ability to effectively present complex technical material that is tailored to the target audience at large venues.
  • Ability to effectively present tailored materials to executive level management
  • Practices effective and appropriate communication skills, providing valuable feedback and constructive criticism when needed.
  • Knowledge of call center processes and terminology.
  • Exhibits appreciation and consideration for all ideas and suggestions provided by peers and subordinates alike and provides opportunities for open discussion and evaluation of those ideas.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Nutanix software unifies private, public, and distributed clouds, and empowers IT to deliver applications and data that power their businesses.
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