Nutanix jobs - Manager

Manager

Nutanix
experience 3 Years
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 5
Applications: 0
Openings: 1

Job Description

Manager, Worldwide support

Bangalore, India

Requirements:

  • Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.
  • At least 3 years of management experience in a technical support environment, with advanced customer interaction skills.
  • Previous account management or account executive skills desired, with ability to organize and track multiple projects.
  • Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis.
  • Must exhibit effective customer service attitude and be able to lead a team in resolving difficult customer situations.
  • Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.
  • Must have at least two years of experience as a Technical Engineer.

Desired Skills and Experience :

  • Skilled in leading and motivating talented support engineers.
  • Project management experience or background, with experience in handling multiple projects and priorities.
  • Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
  • Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical.
  • Must be motivated by challenges and be able to offer multiple solutions for a problem.
  • Consistent record of defining and developing innovative enhancements to Support process and methodology.
  • Able to develop individual and team objectives to contribute positively to organizational goals and direction.
  • Validated ability to formulate and oversee solutions to issues in partnership with multiple functional areas.
  • Proven ability to work in a dynamic environment and use judgment in handling customer calls and providing technical assistance.
  • Ability to effectively present complex technical material that is tailored to the target audience at large venues.
  • Ability to effectively present tailored materials to executive level management
  • Practices effective and appropriate communication skills, providing valuable feedback and constructive criticism when needed.
  • Knowledge of call center processes and terminology.
  • Exhibits appreciation and consideration for all ideas and suggestions provided by peers and subordinates alike and provides opportunities for open discussion and evaluation of those ideas.

Job Particulars

Role HR
EducationAny Graduate
Who can applyExperienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id188621
StateKarnataka
Country India

About Company

Nutanix software unifies private, public, and distributed clouds, and empowers IT to deliver applications and data that power their businesses.
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