Responsibilities:
Primarily to manage a team of graduates who does visits to customer place and submit their reports to bank ensure no complaints from bank.
Ensure team is visiting as per schedule, ensure report is sent back within the turnaround time
Resolving conflicts or complaints from customers and employees.
Analyzing information and processes and developing more effective or efficient processes and strategies.
Generating reports and presenting information to upper-level managers or other parties.
Ensuring staff members follow company policies and procedures.
Other duties to ensure the overall health and success of the business.
Skills:
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
Time and project management skills.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Commitment to providing exceptional service to customers and support to staff members.