Manager - IBS Mumbai
Location: Windsor - Kalina,Mumbai, Maharashtra, India
Organization: Idea Cellular - Mumbai
Job Description:
- Develop and manage the strategies to maintain strong client experiences to ensure that excellent client services are being delivered.
- Serves as a liaison between the customer and business.
- Activation and Service Provisioning-Overseeing vendor and document all learnings Infra vendor collection agency call center response team bill printing and dispatch vendor-Customer Life Cycle Management
- Subscriber churn-Document Management
- Customer Experience Survey-Regulatory Audits Internal & External & TERM Reporting
- Bad debts CoC Cost of retention & COSA-Revenue-Preparation analysis and correctness of reports as required as well as undertake complete benchmarking.
Qualifications: MBA / PGDBM