Transact BPO Services India Pvt. Ltd jobs - Manager-Operations

Brief Manager Job Duties:

·         Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

·         Develops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

·         Maintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing a system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

·         Accomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

·         Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

·         Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends.

·         Maintains equipment by evaluating and installing equipment; developing a preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

·         Maintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

·         Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

·        Salary Take-Home: Rs.35000/- to Rs. 45000/- per month.

·        Job Location: Bengaluru

·        Languages: Excellent English, Hindi

·        Job Role: Manager

·        Experience : 2 – 4 years of Manager experience( handled inbound International Voice Process- Mandatory ).

·        Work Timings: Rotational Shifts (Rotational week offs).

·        Age : 18Years to 34 Years