Aditya Birla Management Corporation Pvt. Ltd. jobs - Manager-Policy servicing

Manager-Policy Servicing

Aditya Birla Management Corporation Pvt. Ltd.
experience Fresher
salary Salary not disclosed
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Posted: 4 Years ago
Views: 6
Applications: 1
Openings: 1

Job Description

Organization: AB Sun Life Insurance Co Ltd

Job Description:
  • To track, monitor and ensure policy servicing transactions with 100% SLA adherence for the channel/s with an objective of offering best in class in service TAT and customer experience across the industry through a segmented approach
  • This includes pro-active monitoring and resolution of deviations if any, of  wide array of transactions coming via all touch points and online sources. 
  • Implementing strong pro-active governance mechanism which requires very high customer sensitivity and strict process adherence to safeguard the customer interest & Company from any financial loss.  
  • Effective vendor management and ensure SLA adherence of the channel.
  • Working as one point contact for policy servicing unit for the channel. 
  • Liaison with channel partner, ABSLI operations head for the channel to understand expectation and service needs and implementation at policy servicing unit for the channel. 
  • Ensure 100% regulatory compliance though offering segmented service to the channel   
  • Measuring NPS along with Quality of closure across transactions.
  • Process benchmarking /assessment to evaluate improvement opportunities and implementation
  • Liaising with internal teams - IT, Accounts, Taxation, UW for any issues, open items, automation requirement if any to ensure customer requests are not impacted.
  • Manage service differentials for the Company in achieving its current and future growth objectives. Ensuring that service deliverables match the higher expectations of the channel. 
  • Monitor TAT, Accuracy and Productivity. 
  • Support channel partner by providing value added services which help to improve distributor and customer engagement.
  • Manage proper control over inward and dispatch of documents, cheque and communications to customers and the channel partner by adhering to stipulated turnaround times, accuracy and productivity.  
  • Ensure accurate and timely interaction management being a critical activity in the process chain and also managing the last mile in delivery of communication on services requests processed.

Qualifications: Graduate / Post Graduate.

Location: G-Corp Tech Park, Thane, Maharashtra, India

Job Particulars

Role Others
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id156917
Job Category Others
StateMaharashtra
Country India

About Company

A US $44.3 billion corporation, the Aditya Birla Group is in the League of Fortune 500. Anchored by an extraordinary force of over 120,000 employees belonging to 42 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, our businesses have grown into global powerhouses in a wide range of sectors – metals, textiles, carbon black, telecom and cement. Today, over 50% of Group revenues flow from overseas operations that span 34 countries in North and South America, Africa and Asia.
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