It is a textile industry and deal with an Indian brand name NP (Pride of the Nation). The industry has vacancy of Manager - Store Operations.
Ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment.
Lead and be responsible on recruitment, interviews, selection, training and
development of new employees
Carry out annual performance reviews on each team member in order to
manage and motivate individuals as well as providing clear direction and
support
Responsible for the induction and development of the team by providing on
the job training and assessing progress, through written reviews and
probations
Completing payroll activities, including sending new starter, employee
changes and leaver information to HR accurately and on time.
Train and develop the team to ensure they deliver outstanding customer
service
Reviewing the team performance providing immediate feedback (both
positive and development) in order to recognize and praise excellent
performance and to develop areas of need
To identify and proactively manage any poor performance issues using
appropriate company policy.
Completing and updating all retail targets and communicate to the team.
To ensure all HR and H&S policies and procedures are adhered to.
To comply with Data Protection and GDPR regulations relevant to the
business and ensure correct practice is adhered to.
Support the Head of Retail by ensuring a consistent and exceptional
standard of customer service in all retail locations
Build a good supportive relationship with Head of Retail, the Buyer and the
Management team.
Communicate effectively both verbally and written.
Deputize for the Head of Retail in their absence