Field Technician – Kohler

Job Title

Field Technician / Field Service Technician

Department

Customer Service / Technical Service

Location

Field-Based (Travel to Customer Sites)

Job Summary

The Field Technician is responsible for installation, maintenance, troubleshooting, repair, and servicing of Kohler products and equipment at customer locations. The role requires strong technical knowledge, excellent customer service skills, and the ability to work independently in the field.

Key Responsibilities

• Install, inspect, troubleshoot, and repair Kohler products and systems.

• Perform preventive and corrective maintenance activities.

• Diagnose mechanical, electrical, and operational faults.

• Respond to customer service calls and resolve issues within defined timelines.

• Maintain accurate service records, reports, and documentation.

• Ensure compliance with safety standards and company procedures.

• Coordinate with service managers, customers, and vendors for effective problem resolution.

• Maintain tools, equipment, and spare parts inventory.

• Provide technical guidance and training to customers when required.

• Support warranty claims and service-related activities.

Required Qualifications

• Diploma/ITI/B.Tech in Mechanical, Electrical, Electronics, or related field.

• 2–5 years of field service or maintenance experience.

• Knowledge of electrical and mechanical systems.

• Ability to read technical drawings and manuals.

• Proficiency in troubleshooting and repair techniques.

• Valid driving license and willingness to travel extensively.

• Basic computer skills for reporting and documentation.

Required Skills

• Technical troubleshooting

• Preventive maintenance

• Customer service and communication

• Problem-solving ability

• Time management

• Teamwork and collaboration

• Safety awareness

Working Conditions

• Frequent travel to customer sites.

• On-call support during emergencies or breakdowns.

• Ability to work in industrial, commercial, and outdoor environments.

• Capability to lift tools and equipment as required.

Key Performance Indicators (KPIs)

• First-time fix rate

• Customer satisfaction score

• Response and resolution time

• Equipment uptime

• Service report accuracy

• Compliance with safety standards