Job Description
Market Research feedback Calling Executive
No of Agents
40
Gender
Female 100%
Language split
40 % Hindi+ English:60% Regional + Hindi (Tamil, Telugu, Malayalam, Kannada, Bengali, Odia, Marathi, Gujarati)
Department
Tele Calling Executive
Age Group
18 to 35 years
Education
Minimum 12th Pass
Work Location
Dwarka
Responsibilities:
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level