• Monitor and Review User Comments, Suggestions, Feedback and Complaints Across Facebook, Twitter, Instagram, App
• Respond & Engage with Customers in a Personalized Manner to Demonstrate that the Brand Genuinely Wants to Help
• Promptly Respond to Both Negative and Positive Comments & Feedback Within the Best Possible Tat
• Shift the Brands Online Reputation and Image By Showcasing Compliments Received for Prompt Resolutions.
• Utilize Social Listening Tools to Identify Key Influencers On the Category
• Escalate the Complaints and Queries to Customers Service Team as per Mandated Orm Systems & Processes
• Prepare and Share Reports Plus Activity Logs On a Daily, Weekly and Monthly Basis as Required.
