McAfee Antivirus Endpoint Protection Solution - EPS-Administrator
Chennai
Experience : 3-5 YEARS
Job Code : 1235869
Minimum Experience Required: 3-5 YEARS
Mandatory Skills: McAfee Antivirus Endpoint Protection Solution - EPS-L3 Networking and Infrastructure, Managed Security Services - MSS-L1
Desirable Skills: Windows Admin-L2
Language Skills: English Language-L3
Job Description:
Key skills required for the job are:
- McAfee Antivirus Endpoint Protection Solution - EPS-L3 (Mandatory)
- Windows Admin-L2
- As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required.
- Ensure proper communication and quick resolution as a crisis manager.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
- Participate in business meetings with various stake holders on a need basis.
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members. Able to work on Knowledge acquisition and updates to related documents
- Minimum work experience:3 - 5 Years