ARTH Ayurveda jobs - Medical Receptionist

JOB Description: Medical Receptionist/Patient counsellor

·         Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

·         Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

·         Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

·         Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

·         Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

·         Ensures availability of treatment information by filing and retrieving patient records.

·         Maintains patient accounts by obtaining, recording, and updating personal and financial information.

·         Obtains revenue by recording and updating financial information, recording and collecting patient consultation, medicine and treatment charges,

·         Helps patients in distress by responding to emergencies.

·         Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

·         Maintains operations by following policies and procedures, reporting needed changes.

Qualifications / Skills:

·         Multi-tasking

·         Flexibility

·         Telephone skills

·         Customer service

·         Soft Skills

·         Time management

·         Organization

·         Attention to detail

·         Scheduling

·         Professionalism

·         University/college degree is an asset

·         Previous experience with Microsoft Office software preferred

·         Prior counselling experience of 1 - 2 years in a clinic or hospital is desirable.