JOB RESPONSIBILITY:
• Create new report templates as per the requirement.
• Collate reports from different queues and prepare dashboards
• Automate reports to reduce man-hours spent on existing reports.
• Prepare and publish weekly and monthly dashboards to management.
• Manage database & prepare different report
• Update centers on new changes in reports as and when introduced.
• Regularly follow-up with centers on report completeness & accuracy.
• Prepare Ad hoc reports based on the requirements from the stakeholders.
• Has knowledge of Genesys dialer
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