Mobile Support Engineer jobs in Hyderabad at Micron Technology

Mobile Support Engineer

Location: Hyderabad, AP, IN

Company: Micron

Req. ID: 137008

Key Responsibilities

Work in Service Desk or on the client site to coordinate, diagnose and solve incoming employee calls or incident tickets.
Act as a point of contact for support of Mobile devices.
Routine maintenance of equipment including cleaning and consumable replacement.
Performing first line repairs to equipment where possible or arranging for appropriate maintenance or repair in liaison with the Local Field Support.
Assisting the asset management team with keeping logs of equipment faults, equipment serial numbers, movement of IT equipment and software licensing information.
Producing self-help information and user guides that enable ease of use of the systems by the user.
Provide support services to employees with information technology issues involving Mobile devices.
Assist users with issues related to Mobile.
Work in close collaboration with all local Field Services.
Provide 24/7 operational support.
Escalate any knowns issues and work with the vendors to resolve the same.
Follow through with customer inquiries, requests and complaints. Forward difficult and non-routine inquiries or requests to appropriate level for resolution.
Goal and customer service focused. During times of emergencies, outages and project planned work, be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.
Enterprise-grade mobile device management administrator
Management of iOS and Android-based devices in an enterprise environment
Identify, prepare, and communicate for upcoming mobile changes
Take steps to tackle issues reported to them and resolve or bring up to the appropriate contact
Communicate and collaborate with all team members keeping the team informed (resolution of ongoing issues) and sharing information
Skills & Competencies
Understanding of technologies like Active Directory, Apple Configurator, Android for Enterprise, Apple Business Manager and Apple DEP
Familiarity with Mobile security and cellular device support of IOS and Android
2-3 years of experience with MDM solutions like XenMobile & Intune
Wireless & Broadband networking troubleshooting, concepts and principals
Experience configuring and deploying android / iOS based mobile devices
High level understanding of mobile app development, preferably with both native and hybrid mobile apps.
Experience in running metrics with a solid understanding of SLAs
Ability to stay ahead of with technology and trends
Ability to work with international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures
Prioritization skills – proactivity with a sense of urgency
Must be able to work independently with minimal supervision
Ability to read, write, and interpret business and technical documents
Previous desktop support experience required
Ability to multi-task and maintain deadlines
Ability to be attentive to details, be accurate, be precise
Ability to work in a team environment; work independently or with little supervision
Ability to maintain confidentiality, demonstrate persistence, understanding
Ability to negotiate priorities across global organizations and deliver across multiple requests as required. Ability to plan and prioritize numerous tasks effectively demonstrating impeccable time management and multi-tasking skills.
Good communication and social skills required to understand, solve and calm problem situations
Flexible with working in different time zones.

Work Experience:

Typically, 3 to 5 years of hands-on experience in IT environment supporting Mobile devices
3+ years' experience in Mobile MDM Administration
Experienced in working with teams from multiple time-zones, multi-national interaction
Experienced in trouble-shooting various operating systems versions
Able to support individuals using different communication methods (phone, email, instant messaging)
Job-Specific Authority and Scope
Manager is consulted for decisions.
Typically has no direct reports.
Typically has no total staff.
Typically has a global geographic focus.
Typically does not run a budget.
Business Travel and Physical Demands
Business travel of approximately 10 or less percent yearly is encouraged for this position.

Physical demands:

Office environment. No special physical demands required.

Preferred Education

Bachelor’s degree or global equivalent in a related field.
We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law. This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

At Micron we value collaboration and our teams. Because that's where the best ideas and breakthroughs are born. Our team members, partners, customers, and leadership work closely together to deliver — setting a high bar for ourselves and our industry. Because transformation always starts within.