Mobile System Engineer

Micron Technology
2.5 to 3 Years
Posted on 02 Jul 19
Job DescriptionLast Date 31 Aug 19
Mobile System Engineer

Req. ID: 126698 

Location: Hyderabad, AP, IN

Company: Micron

Education/Experience:
  • Associate or bachelor’s Degree in Management Information Systems or Computer Science, Job related certifications may be considered in lieu of degree
  • 5+ years of hands-on experience in IT
  • 2+ years experience in Mobile MDM Administration

Job Functions / Responsibilities:
  • Enterprise-grade mobile device management administrator
  • Prioritize work by using helpdesk ticking software and meeting SLA
  • Provide Mobile support to end users via email, IM, and phone.
  • Provides phone based mobile device, application, and end user support for issues and incident management.
  • Management of iOS and Android-based devices in an enterprise environment
  • Provides a third level escalation point to Level 2 Mobile engineers
  • Write training documents for end users and internal support
  • Track trouble ticket trends and report these trends to IT management team
  • Plan, direct, and oversee special projects that may be assigned
  • Mentors team members on mobility processes and environmental change
  • Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact
  • Communicate and collaborate with all team members keeping the team informed (resolution of ongoing issues) and sharing information

REQUIRED SKILLS:
  • Excellent communication skills, both written and verbal as well as interpersonal skills
  • Ability to communicate and present to senior levels of the organization
  • Understand of technologies like Active Directory, Apple Configurator, Android for Work, and Apple DEP
  • Familiarity with Mobile security and cellular device support of IOS and Android
  • 2 Years experience with MDM solutions e.g MobileIron, Airwatch, Xenmobile, Intune, MaaS360
  • Experience in managing metrics with a solid understanding of SLAs
  • Ability to stay current with technology and trends
  • Wireless & Broadband networking troubleshooting, concepts and principals
  • Ability to work with international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures
  • Experience configuring and deploying android / iOS based mobile devices
  • Prioritization skills – proactivity with a sense of urgency
  • Must be able to work independently with minimal supervision
  • Ability to read, write, and interpret business and technical documents.

Job Segment: Systems Engineer, Data Management, Information Systems, Network, Telecom, Engineering, Data, Technology

Job Type

Interview Type

Face to Face Interview

Company Description
At Micron we value collaboration and our teams. Because that's where the best ideas and breakthroughs are born. Our team members, partners, customers, and leadership work closely together to deliver — setting a high bar for ourselves and our industry. Because transformation always starts within.