CDK Global jobs - MT - Technical Writer

Careers with CDK Global – where to next?
So who are we and what do we do?
CDK Global is the largest global provider of integrated information technology and digital marketing solutions to automotive dealerships and manufacturers in more than 100 countries worldwide for the world’s biggest car brands. Although we operate on a global scale, we are small by comparison and that is a good thing. It means that we are still a business where every person matters and where anyone can make an impact on our growth and success. We have opportunities in a wide range of business areas so wherever in the world you join us, you will get the support, training and tools you need to make significant steps forward in your career.

Job Title: Staff Technical Writer I (Member Technical)

Job Type: Permanent

Job Description

As a staff technical writer I, this resource will understand and produce technical reference, integration and release documentation for project development and internal stakeholders. The writer will work with diverse development teams and the product management throughout the development cycle from initiation through testing and release, and document information about the architecture and design, technology used, prerequisites, technical support information, entity relations, and other interrelated transactional software/database systems that incorporate multiple technologies. The associate will develop the ability to translate complex technical information into clear, concise and compelling information deliverables, and publish them to the designated repositories.

Experience

• 3 to 5 years of experience in technical writing
• Has knowledge of DITA; writes and edits information to industry’s standards
• Has working knowledge of tools/languages such as HTML, Markdown, PostMan, cURL , Visio , and similar tools.
• Is familiar with GIT, SourceTree and JIRA
• Ability to grasp technical specifications and functions of complex programs
• Spends time to gain operational and architectural knowledge of assigned products
• Attends relevant meetings and training sessions to gain operational and functional knowledge of product, tools, processes, domain and technology
• Follows departmental guidelines, the Microsoft Manual of Style, and/or the Chicago Manual of Style
  

Eligibility

• Bachelor’s or Master’s degree in Engineering or Technology
  

Preferred Attributes

• Has an understanding of frontend, backend, middle-tier, enterprise resource diagrams
• Has worked in an Agile environment
  

Duties / Responsibilities

• Create, assimilate, and convey technical material in a concise and effective manner
• Use prescribed tools/languages to author text, create charts and graphs, and incorporate diagrams and images into information deliverables
• Follows detailed documentation plans
• Produce project status reports
• Collaborate with developers, QA and others, as needed
• Collaborate with product management and enterprise architects
• Involve in release with launch team and support associates
• Work independently with minimal guidance and ensures accuracy in information documented
  

Technical & Behavioral Expectations

• Work as part of a development team
• Self-starter who grasps and develops domain knowledge
• Learn and adapt quickly to new technology and industry standards
• Demonstrate high attention to detail
• Identify and establish working relationship with all stakeholders and team members
• Demonstrate ability to effectively communicate to a variety of audiences in both verbal and written forms.
• Demonstrate understanding of copyright and accessibility requirements related to educational media content
• Effective time management and to be available for meetings in North American time-zones
• Stays focused under pressure
  

Who do we look for? We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. What can we offer you? To help us attract and retain the best, we pay people according to performance, not tenure. Excel in your role here and the rewards will be excellent too. We will also help you to grow your career, not only through focused investment in learning and development but also by enabling you to explore the opportunities our global market has to offer. Start your Journey with CDK Global.