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Need fresher candidate for official work-New

Onprocess technology india pvt ltd
0 to 0.5 Years
14,000 - 23,000 Per Month
Posted on 05 Nov 18
Job DescriptionLast Date 31 Dec 18

Job Summary

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers.

Industry
BPO / Call Centre / ITES
Job Role

Job Type

Interview Type

Walk - In, Face to Face Interview, Telephonic Interview

Functional Area
ITES / BPO / KPO / Customer Service / Operations
Company Description

Optimizes the post-sale value chain-digitizing and streamlining business processes to significantly reduce cost, improve revenue, and deliver seamless customer experiences.

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