IBM jobs - Netapp Administrator

Introduction
System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.

Your Role and Responsibilities
As Subject Matter Expert for NetApp-SAN, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters
You are responsible to design, implement, and maintain NetApp, Panzura, Komprise and ICOS (IBM Cloud Object Storage) platform to provide highly scalable, reliable, secured, highly available, fully optimized storage solution

Responsibilities

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

• Find opportunity for performance improvement while providing multi-level technical support in defining, developing and evaluating storage products to meet client needs
• Support these activities by diagnosing, reproducing and fixing software and hardware issues
• Provide recommendations to improve the storage infrastructure and address/lead critical issues and analysis
• Utilize monitoring tools to carry out performance analysis and capacity management
• Remediate storage performance related issues dedicatedly
• Work with application and infra teams to ensure the appropriate storage level provisioning is maintained. Monitors server/storage infrastructure and any processes related to these systems
• Fix and resolve problems identified by system administrators or through monitoring software. Investigate, identify and document proposals that will improve application recoverability
• Attendance on management and technical bridges through incident resolution and preparation and presentation of root cause analysis
• Provide ongoing improvements to event monitoring
• Provide management with strategic and tactical recommendations for Storage environments
• See opportunities for use of automation to deliver highly optimized infrastructure 
  
  

Required Technical and Professional Expertise

• Minimum 7+ years of experience in NetApp SAN Admin environment
• Ability to manage, maintain, and support of data storage solutions for NetApp, ICOS, Panzura and Komprise
• Demonstrable experience in design of Storage System with focus on reliability, scalability, speed, flexible architecture for block, file and object storage
• Expertise in layered storage solution catering for variety of requirements (Fast and expensive to slow and cheap) designed for complete life cycle of storage support
• Ability to optimize archiving and backup strategy while fixing issues before they impact the stability and resiliency of storage infrastructure
• Proficient to support cloud infrastructure (storage, networking, servers, VMware) along with Object storage APIs such as S3, etc.
• Experience in documenting defects and ensure verification of resolutions while isolating defects and perform in-depth analysis 
  
  

Preferred Technical And Professional Expertise

• Proficient in working with high availability environment along with alignment to process (ITIL)
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications