Together, we can beat cancer. At Varian, we bring together the worlds’ best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.The Solution Architect is a critical role within OSS, supporting the V-DESC as subject matter experts to provide technical leadership to support Managed Services Cloud and Fullscale 1.0. He will be responsible for delivering hands-on IT support to the infrastructure supporting the deployment of Varian’s applications as a Managed Service, and provide input in developing and maintaining policies, procedures and standards. The position will receive direction from the Manager of IT Operations in Enterprise Enablement. The Solution Architect is an intellectually curious problem solver who will be excited to guide and support each support member of the organization with the best tools and information available to help them excel at the work they do and deliver a world class customer experience.
TA-Role: to provide technical support to Managed Services Onboarding and Project Managers.
Provide onsite and/or remote expert support services with strong skills in at least two of the following technologies: Active Directory, Domain Trust, ADFS, MSSQL, Windows OS, Citrix, VMWare, Networks and Firewalls, Azure, AWS, Varian’s suite of applications. Occasional travel may be required to remote customer locations.
Escalation point for the V-DESC (NOC) on an on-call rotation basis, including nights/weekends.
Coordinate all escalations to vendors, including but not limited to Citrix, VMWare, Logicalis, IMS, Microsoft,…
Point of escalation for PSE
Point of escalation for engineering in support for Citrix and Networks, Monitoring
Provide expertise for the organization on continuous improvement of monitoring and enabling proactive detection of problems
Work with product team on process automation and optimization.
Work with product team on new product definition and creation.
Serve as a technical mentor to staff.
Enterprise Enablement at Varian seeks qualified professionals who meet these criteria:
Smart and intellectually curious.
Enjoys providing the highest level of customer service.
Seeks a challenging work experience.
Eager to learn and gain greater expertise in their field.
Act in an honest and ethical manner.
Ability to successfully manage under pressure and respond to critical or changing priorities throughout the day.
Ability to explain complex technical solutions to technical and non-technical audiences, and to connect technological solutions with measurable business value.
Demonstrates ability to develop innovative technical approaches as complete solutions to business problems.
Demonstrates exceptional listening, verbal and written communication, and presentation skills.
Ability to consider solution impact and long-term effects of decisions/solutions.
Success-driven, works well in a diverse team, and enjoys a dynamic environment.
Bachelor’s degree, or equivalent years of professional experience.
5+ years of relevant professional experience in the IT industry.
Holds (& maintains) MCITP, MCTS, MCM, MCSA, MCSE or other certifications.
Maintains a strong knowledge of Varian’s suite of applications
Managed Services Operations SMEs must have general knowledge across all of the technologies and expertise in at least three of:
Enterprise infrastructure environments – advanced Active Directory and Systems Management concepts
ARIA CSS (MO)
HL7 or ARIA Connect
Windows Server, Hyper-V, VMWare
Advanced Azure IAAS management & administration
CyberSecurity vendors and tooling like Palo Alto Network Firewall
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
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