JOB TITLE: Network Engineer - Fault Repair
Reporting to : Team Leader – Service Delivery

Function Name : Fault Repair

Purpose of the Role: Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description:

Key Responsibilities:

1. Assume overall responsibility for ensuring 99.99% Customer Uptime

2. Ensure that the switches in the network are maintained as per norms

3. Ensure support for timely connectivity for all the cross functional teams

4. Maintain the network database and submit the required report to the reporting manager on regular intervals

5. Attend customer complaints on the field and give quality resolution within the TAT

6. Provide timely resolution of technical complaints through analysis/troubleshooting

7. Monitor NMS through relevant applications and take appropriate action based on the events

8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required

9. 100% compliance on safety and cardinal rules

10. Responsible for process adherence

11. Provide structured feedback to management to provide permanent solutions to improve service level.

Work Experience

1. 1 – 5 years of work experience

2. Hands on experience in Trouble shooting of Networking and Hardware

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes: