Network Engineer at Mumbai
Experience Required: 4yrs to 9yrs
Location: Mumbai
Qualifications-Any Graduate
Job Responsibilities
Primary Skills: Cisco Switch, Router, Fortigate FW, F5 Load balancer,
Job Description Monitor team performance and are accountable for process deviations within their team Monitoring queues Emails Ticketing etc
Reviewing the priority of incidents based on impact urgency and detailed information Monitor efficiency and effectiveness of the Incident Management process Manage improvements within the Incident Management process
Assist with the Major Incident Problem Management processes Conducting team reviews on a weekly basis
Escalating incidents to Level 2 3 Contribute to the Knowledge System database and share knowledge within the team Commitment to help other team members especially new starters in resolving incidents and growing in technical knowledge
Ensure that all the domain Teams checklists are full filled To ensure that SMS and Mail communications are done To check the availability of resources for both Onsite and Offshore
Ensure that the shift roster is updated on daily basis To ensure proper shift handover is done by all the teams' Approver for all Planned Activities Participate in the weekly internal project review meeting with all data points Provide technical support regular status updates to customers
Responsible for monitoring training and development of new employees on shift Lead each shift by delegating duties assigning tasks and following up with all team members Manage time effectively and meet all job responsibilities Maintain a positive work environment for all employee
Experience Required: 4yrs to 6yrs
Location Mumbai