â€¢ Monitoring of all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impacts â€¢ Provide early warning and rapid response for each alert â€¢ Perform first level troubleshooting â€¢ Validates the alert and escalate to appropriate IT technicians to have the issue investigated further â€¢ Update and maintain the NOCâ€™s document library â€¢ Ensures all activities are documented and tracked through the NOC ticketing system â€¢ Works with both internal and external teams to assist in escalated troubleshooting for issues relating to the company's products and platforms â€¢ Executes established procedures as it relates to incident, change and event management â€¢ Handle trouble tickets and work closely with engineering and field technicians â€¢ Open and Escalate trouble tickets with carriers as well as with hardware vendors to resolve service impacting issues â€¢ Escalate and communicate alerts within the prescribed SLA â€¢ Recommend solutions to correct issues and faults â€¢ Submit Change Control Tasks for carrier maintenance â€¢ Participates and/or be part of the NOC continuous improvement activities as defined â€¢ Perform other duties as assigned by management
â€¢ Bachelor's degree in Electronics Engineering, Computer Engineering, Information Technology or any related course. â€¢ Minimum of 5 years network operations or engineering experience â€¢ Advanced understanding and experience in VPN technologies and network protocols like BGP, OSPF, EIGRP â€¢ CCNP Routing and Switching Certification is a must. Preferably CCIE and/or with additional certification and experience on Network â€¢ Security, Data Center and Wireless technologies â€¢ Advanced experience in handling a wide array of Cisco platforms like routers, switches, firewalls and WLAN controllers â€¢ Preferably with experience in Talari or any SD-WAN platforms â€¢ Strong problem solving, analytical and troubleshooting skills â€¢ Effective verbal, listening and documentation skills in the English language â€¢ Ability to function under a pressure and make quick and accurate decisions
â€¢ Reasoning skills â€¢ Excellent troubleshooting and analytical skills â€¢ Strong interpersonal and communications skills â€¢ Client and service orientation â€¢ Problem Solving Fluent in verbal and written communication.
Multiple Job Openings .Role is highly specialized and experienced in handling network change, outage, problem and request management. High proficiency on a wide range of Cisco platforms and networking technologies.client interfacing & coordination
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